Conversations

The Conversations endpoint allows you to create conversations and publish messages. The conversation is a vehicle for managing the Customer context.

Create conversations

/conversations

Create a new conversation.

Request parameters

{
  "session": "bc29c839-46bb-42e0-b239-f98496bda100",
  "bot_id": "1035",
  "channel_type": "Web",
  "locale": "en-US",
  "customer_details": {
    "external_id": "bc29c839-46bb-42e0-b239-f98496bda100",
    "email": "john@gmail.com",
    "phone_number": "+40752875392",
    "name": "John Doe",
    "additional_properties": {}
  }
}

Responses

Get conversation details

/conversations/{sessionId}

Gets an existing conversation by the session id used to create it.

Request parameters

Responses

Last modified: 15 March 2024